Customer contentment is key to our success. For any queries, please write to us at sales@velvyn.com.
Some common questions are answered below:
How can I buy my product at Velvyn?
Quite simple! Just choose the required size and variations if any, add to cart, and complete the order using our secured online purchase system. it’s as easy as that! If there is an error, please contact our team at sales@velvyn.com. Once we receive your message, we’ll have it solved in the blink of an eye!
Which payment methods do you accept?
We accept any of the following payment methods: Debit or Credit Card (Visa, MasterCard, American Express) and PayPal. We duly comply all security standards when it comes to the data you provide us with. All personal information is secure and safe at all times. We do not store any banking information provided during purchase. To process an order, data is encrypted and sent safely to our payment gateway (BBVA Group). This gateway meets the highest security standards and is responsible for completing the transaction with your bank.
How do I choose my correct size?
Easy! Just refer the Size Chart attached to the description.
I made a mistake in entering my personal information during checkout; how do I correct this?
Sure, you can! Just write to us at sales@velvyn.com and we will rectify in no time!
I haven’t received any order confirmation, is everything okay?
Once you have completed the purchase, you will receive an order confirmation automatically at your provided email. If you haven’t received anything in your inbox, don’t forget to check your spam or advertising folder. If you still can’t find it, write to us at sales@velvyn.com and we’ll send you a copy.
How can I request an invoice?
In case you want to receive an invoice, contact us at sales@velvyn.com. Don’t forget to include your order number, so we can find your order much faster and proceed with the same.
Can I cancel my order?
In case you are not happy with your purchase and want to cancel your order after the confirmation, please write to us at sales@velvyn.com. We will process your cancellation and refund the amount within the next five business days.
How long does it take to deliver my Velvyn products?
If your purchase has receiving destination of USA mainland: it takes around 2 to 3 working days to deliver your goods at the doorstep.in case of overseas delivery: it will take 5 to 7 working days. Please note that our shipment company does not deliver during the weekend.
If I try them on and they don’t fit me, can I return them?
Obviously! The return is possible within 14 days after receiving your shoes. In order to process the return please refer to Return and refund page and input the required information. We’ll confirm your request once it is verified by our team.
How long is the exchange and return period?
You can request an exchange or return within 14 days of receiving your product(s).
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